Vivo products are supplied strictly for laboratory research. They are not for human or animal consumption and are not intended to diagnose, treat, cure, or prevent any disease.
99% or higher. If a production lot does not meet that threshold, we do not release it.
Every production lot undergoes independent third-party analytical verification before release, including identity confirmation, purity analysis, potency quantification, and endotoxin testing.
Published Certificates of Analysis are batch-specific. Some reports are still pending publication; the product page shows the available report or its pending status. Match the report’s batch identifier to the lot on your vial.
Visit the Certificate of Analysis page and locate the report that matches the lot information on your vial. CoAs remain accessible outside your account, whenever you need them.
Start with the lot number, then review identity, purity, potency, and endotoxin results. The report also identifies the analytical methods and the independent laboratory responsible for verification.
Store unopened vials in a cool, dry place, protected from direct light, heat, and moisture. Refrigeration is not required while the product remains lyophilized.
Yes. For larger research or institutional orders, visit our wholesale page to start a conversation.
Shipping & delivery
Orders placed before 10:00 a.m. Pacific Time, Monday through Friday, are processed and dispatched the same business day. Orders placed after the cutoff are processed the following business day.
Every order ships via UPS 2nd Day Air (or a comparable 2-day expedited service). Delivery takes two business days from the day your order ships.
Two business days after your order ships. Weekends and UPS holidays don't count toward transit, so an order shipped Monday arrives Wednesday, an order shipped Thursday is estimated to arrive the following Monday, and an order shipped Friday is estimated to arrive Tuesday. Your tracking email will show the exact estimated date.
Yes. Orders over $200 receive complimentary 2-day expedited shipping.
Lyophilized products do not require refrigeration during transit. We still cold-pack every order as an added measure against excessive heat and humidity, especially during warmer months.
No. Orders ship on our normal dispatch schedule and every shipment is cold-packed. Because UPS 2nd Day Air counts business days only, a Thursday shipment is estimated to arrive Monday and a Friday shipment on Tuesday.
We ship throughout all 50 states and U.S. territories. We cannot deliver to PO boxes or APO/FPO addresses.
Not at this time. Vivo currently ships only within the United States and its territories.
Tracking is sent automatically by email when your order is processed. Carrier updates may begin after the carrier receives and scans the shipment.
Orders & support
Vivo accepts Visa, Mastercard, and American Express.
Contact support@vivotoday.com as soon as possible. We will do our best to help, but changes and cancellations are no longer possible once a shipping label has been created.
Unopened, sealed products in their original packaging may be returned within seven days of delivery. Opened products cannot be returned. Contact support@vivotoday.com before sending anything back — see our returns policy for full details.
Contact support@vivotoday.com within seven days of delivery and we’ll make it right.
No. Approved returns are not subject to a restocking fee.
Your complete order history is available through your Vivo account.
