Shipping & returns
Every order is packed for stability and shipped discreetly. Here is exactly how it works.
Processing & dispatch
Orders are processed within 1–2 business days. You will receive a confirmation email when your order is placed, and a tracking number as soon as it ships.
Shipping rates
- Free shipping on research orders over $150
- A flat $9.95 rate applies to orders under $150
- Domestic delivery typically arrives in 2–5 business days after dispatch
Temperature-aware, discreet packaging
Lyophilised (freeze-dried) peptides are stable at room temperature for transit, and every order is packed discreetly with no product details on the outside of the parcel. Time-sensitive items are shipped with appropriate cold-chain materials where required.
Returns
Because these are research materials, we cannot accept returns of opened or reconstituted vials. If your order arrives damaged, incorrect, or incomplete, contact us within 7 days of delivery and we will make it right with a replacement or refund.
Start a return or report an issue through our contact page.